Frequently Asked Questions

Tracking & Delivery

How long does delivery take?

We aim to dispatch all orders as quickly as possible. Orders placed before 3pm are dispatched the same day (Monday to Friday). Delivery times may vary depending on your location and the shipping option selected. For full details, please see our payment & delivery page.

What shipping carriers do you use?

We use a Royal Mail and Evri.

How do I track my order?

Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery every step of the way.

Can I return my order?

Yes, we offer a 14-day return policy. If you’re not completely satisfied, you can return your item within 14 days of receipt. To start a return, please visit our return page. We want you to shop with confidence. If something isn’t right, you can request a refund according to our policy. For full details, please see our return page.