1. General Information
Our products are mainly sourced from auctions, clearance sales, liquidations, and end-of-line stock. We sell both new and used items, which is why our prices are often lower than standard retail stores.
We always aim to describe items as accurately as possible and provide clear photos showing the actual condition of the product. If you have any questions before purchasing, please contact us.
2. Returns & Right to Change Your Mind
Under UK consumer law, customers have the right to change their mind and return most products within 14 days of receiving them.
To exercise this right, you must contact us within 14 days of receiving your order by email or via our contact form. Returns sent without prior notice may not be accepted.
Once your return request has been approved, you have another 14 days to send the item back to us.
If your order is delivered in multiple shipments, the 14-day return period applies separately to each delivery.
Conditions for Returns
Returned items must:
be in the same condition as received,
be complete with all included parts and accessories,
not show signs of excessive use,
be securely packaged for return,
include the original packaging where possible.
New Products
If a factory-sealed product is opened and found to be faulty, we will still accept the return.
However, items must not be used beyond normal inspection or testing. We cannot accept returns for products that have been clearly used, damaged, dirty, or worn after delivery.
3. Return Shipping Costs
We will cover the return shipping cost if:
the item is faulty,
the item is not as described,
the wrong item was sent,
the issue was caused by our error.
The customer is responsible for return shipping costs if:
they changed their mind,
they ordered the wrong item despite the description being accurate,
the item matches the description and is fully functional.
When returning an item due to a change of mind, the customer is responsible for arranging and paying for a safe tracked return service.
4. How to Return an Item
Returns must be sent using a courier or tracked delivery service to the return address provided after the return request is approved.
After posting the parcel, the customer must provide:
the tracking number,
proof of postage.
Customers must keep their postage receipt, including parcel weight and tracking details, until the return process has been completed.
If a return parcel is lost in transit, the customer is responsible for opening a claim with the courier or delivery provider. We cannot accept liability for parcels lost during return transit.
5. Warranty & Used Electrical Products
Most electrical items sold in our store are used. For this reason, our standard warranty period is limited to 14 days from the date of delivery.
Our lower prices reflect the fact that used items do not include long-term store warranties.
Some products may still qualify for a manufacturer warranty after registration with the brand or manufacturer. Certain brands offer extended or even lifetime warranties once the product has been registered directly with them.
6. “For Parts / Non-Working” Items
Products described as:
“For Parts”,
“Non-Working”,
“Faulty”,
“Spare or Repair”
are sold as defective, untested, or not fully working.
These items:
are not eligible for functionality-related claims or complaints,
may contain faults or missing parts,
are purchased entirely at the buyer’s own risk.
The condition of these products will always be clearly stated in the listing description.
7. Lost Parcels
If a parcel is lost by the courier, we will begin an investigation with the shipping provider.
We keep proof of postage and shipping documentation; however, courier investigations can sometimes take several weeks to complete.
Once the investigation is finished, refunds will be processed according to the outcome of the courier claim.
8. Partial Refunds
In some situations, customers may prefer a partial refund instead of returning the item.
Partial refunds are offered only by mutual agreement between the customer and seller.
If the customer prefers a full refund, the item must be returned according to our returns policy.
9. Order Cancellations
Orders may be cancelled and fully refunded if they have not yet been dispatched.
We usually dispatch orders daily, although processing times may occasionally take up to 3 working days.
If the order has already been shipped, the customer must follow the normal return procedure after receiving the parcel.
10. Contact
If you experience any issue with your order, please contact us before opening a dispute or claim. Most issues can be resolved quickly and fairly through direct communication.
